Privacy Policy

HARRIET’S PLANTS

PRIVACY POLICY 

The purpose of this Privacy Policy is to inform you of how Harriet’s Plants (“we”, “us” and “our”) may use, disclose, store, process or collect your personal data.  By visiting our Website, Visitors and Registered Users are agreeing to the terms of this Privacy Policy and the Accompany Terms of Use.

Date:   21st March 2024

OUR CONTACT DETAILS  

Name: Harriet’s Plants

Address: Coombe Road, Saint Austell,

England, PL26 7TL, UK

E-mail: harriet@harrietsplants.co.uk

FOR VISITORS

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

FOR CUSTOMERS

When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase

  • Name  

  • Home address

  • Phone number

  • Email address

  • Payment information

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Additionally, if you create a customer account on this website, we collect the personal information mentioned above to improve our checkout experience and customer service.

STRIPE PAYMENT SYSTEM

We use Stripe to process payments via our online store, subscriptions and services.  When you make a purchase payment via Stripe using the link provided, they collect bank accounts and transaction data.  Please refer to section 1.1 of the Stripe Privacy Policy for further information.

We may share this information with one of our affiliate partners if you’ve purchased a product that they ship directly. 

ANALYTICS

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

ORDER + ACCOUNT EMAILS

We may email you with messages about your Harriet’s Plants order(s) or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account

  • Your Customer Account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages. We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

To summarise the above, we use the information that you have given us in order to contact you directly regarding your service or subscription, take payments, arrange your appointment(s) and to provide future Harriet’s Plants updates.

FOR MEMBER SITE SUBSCRIBERS

When you subscribe and purchase a membership on this website, we collect personal information from you to enable your member sites access. We may collect information like your:

  • Billing and shipping address

  • Details relating to your subscription

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so that they can provide exclusive member site hosting services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT 

We gather your information through the following methods:

  • Social media messaging - including Instagram and Facebook

  • Direct email

  • In person

  • Webform (linked to online purchases, services and subscriptions)

When you submit information to this website via a web form, we collect the data requested in the web form in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. 

COOKIES

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

EMAILS

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  • You enter your email address at checkout, or are logged into your customer account.

  • You add a product which is in stock to your shopping cart.

  • You close your browser or leave this website without completing your purchase.

  • You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

MARKETING EMAILS

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

DATA PROCESSING - LEGAL ASPECT

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting harriet@harrietsplants.co.uk

(b) We have a contractual obligation.  We have a contract that requires us to process your data in order to comply with our obligations or specific counter-obligations eg. processing payment details.  Or we do not yet have a contract but you have asked us to do something as a first step e.g.. provide a quote.

(c) We have a legal obligation.  This may include but is not limited to insurances, consent and licensing requirements set out by DEFRA (Department for Environment, Food & Rural Affairs).

(d) We have a vital interest.  For example, if you are involved in a medical emergency at our site or whilst on a call with you that requires emergency medical care e.g. providing your information to an ambulance crew.

(f) We have a legitimate interest. We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

HOW WE STORE YOUR PERSONAL INFORMATION  

Your information is securely stored.  

We keep the aforementioned information for a period of up to three years from the conclusion of service provision matters.  This is due to regulatory reasons and limitation periods in respect of any future claims or complaints and to ensure our business records are adequate to maintain the requisite levels of insurance to protect our clients and non-clients. We will then dispose of your information securely by permanent deletion unless you have consented to receive marketing communications.

YOUR DATA PROTECTION RIGHTS 

Under data protection law, you have rights including: 

Your right of access - You have the right to ask us for copies of your personal information.  

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.  

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.  

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.  

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances. 

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

Please contact us at harriet@harrietsplants.co.uk if you wish to make a request. 

HOW TO COMPLAIN 

If you have any concerns about our use of your personal information, you can make a complaint to us via email or post:

Name: Harriet’s Plants

Address: Coombe Road, Saint Austell, England, PL26 7TL, UK

Email: harriet@harrietsplants.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address:             

Name:  Information Commissioner’s Office 

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF 

Helpline number: 0303 123 1113 

ICO website: https://www.ico.org.uk